Senior Principal Product Manager, Member Experience

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We are looking for a Senior Principal Product Manager to define the future of Twin's member experience. You will own the strategy, roadmap, and execution for the AI-powered experiences members interact with every day—from onboarding to personalized daily guidance, Digital Twin interactions, and long-term behavior change.

In this role, you will shape how members engage with Twin across app, chat, voice, and proactive AI experiences. You'll partner closely with Design, Engineering, Clinical, and AL/ML to build consumer-grade experiences that improve engagement, increase program adherence, and deliver measurable health outcomes at scale.

Responsibilities

Own the strategy, roadmap, and execution for Twin's member experience, spanning onboarding, personalized daily plans, AI guidance, and long-term engagement.

Deliver AI-powered experiences across app, chat, voice, and proactive surfaces that simplify complex health information into personalized, actionable guidance.

Define the future of the Digital Twin experience, helping members understand what to do next, why it matters, and how to achieve their health goals.

Develop a deep understanding of member needs through user research, behavioral data, and experimentation to identify the highest-impact opportunities.

Translate complex behavioral, clinical, and technical problems into intuitive product experiences and clear product requirements, challenging assumptions and influencing stakeholders when needed.

Balance rapid experimentation with long-term platform investments that enable Twin to serve millions of members while continuously improving engagement, retention, and outcomes.

Define and track success metrics, measure product impact, and continuously iterate based on member feedback, behavioral insights, and clinical outcomes.

Drive alignment across executive leadership and cross-functional teams to ensure the member experience advances Twin's AI, clinical, and business strategy.

Other duties as assigned.

Qualifications

Experience: 8+ years of product management experience, including ownership of consumer-facing mobile and web products with measurable business impact.

Strategic Product Leadership: Proven track record of defining product vision, setting strategy, and delivering products from concept to measurable outcomes. Experience building AI-powered consumer experiences, ideally leveraging LLMs, conversational AI, or personalization.