Principal PR Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Principal Public Relations Manager.

About the job

We’re seeking a Principal Public Relations Manager to join the Corporate Communications team.

In this wide-ranging, fast-paced, and strategic role, you will be a core member of Twilio's Public Relations team, leading external communications in support of Twilio executives, customers, partners, and employer brand.

The role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Social Impact, People, Investor Relations, Legal, Brand, and Corporate Communications to craft compelling external narratives that generate press coverage and awareness.

Responsibilities

In this role, you’ll:

Lead Employer Brand PR: In partnership with the People team, drive awareness of Twilio as a great place to work by spotlighting the company’s people, values, and culture through proactive external storytelling.

Own External CAO Communications: Design and execute a comprehensive external communications strategy for Twilio’s Chief Administrative Officer, inclusive of media opportunities, thought leadership, speaking engagements, and LinkedIn social presence.

Manage Partner and Customer PR: Work closely with Twilio’s Partner and Customer Marketing teams to identify external storytelling opportunities highlighting Twilio’s customers and partners. Proactively pitch media on how Twilio’s customers and partners use the platform to deliver exceptional customer experiences.

Lead Social Impact PR: Working closely with Twilio’s Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting Twilio.org and the thousands of social impact organizations that use Twilio’s products to make a lasting impact across the globe.

Support Financial Communications: Support Twilio’s quarterly earnings, acquisition, and industry investment announcements by working closely with the company’s Investor Relations team.

Collaborate Cross-Functionally: Lead PR programs and drive media relations, including proactive press outreach, by collaborating with stakeholders across internal teams and external agency partners.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

10+ years of experience in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment.