Twilio
Fraud Specialist 1
Remote role where the employee must remain based in a particular country.
Estonia only
Employer listed it 15h ago · Added 5 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Estonia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Data
This employer didn't state pay. Jobs like this usually pay around $110k–$205k a year, a typical range taken from 231 mid-level data roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Estonia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - Estonia"
- Job description states: "located in Estonia. In this role"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .
See yourself at Twilio
Join the team as Twilio’s next Fraud Operations Specialist.
About the job
This position is needed to help combat fraud and abuse on our communications platform.
We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.
Responsibilities
In this role, you’ll:
Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required (Sunday to Thursday or Tuesday to Saturday 9am-6pm)
Experience working in a fast paced, ambiguous environment, with a strong bias for action
Previous experience in customer service or customer facing role requiring effective and empathetic communication
Desired:
Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
Requirements
- ·Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required (Sunday to Thursday or Tuesday to Saturday 9am-6pm)
- ·Experience working in a fast paced, ambiguous environment, with a strong bias for action
- ·Previous experience in customer service or customer facing role requiring effective and empathetic communication
Benefits
- ·Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
- ·Twilio thinks big. Do you?
- ·So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
- ·Stay alert to recruitment fraud
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Twilio, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $110k to $205k per year · You'll be taken to the employer's careers page.