Director, Revenue & CoGS Accounting

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Director, Revenue & CoGS Accounting.

About the job

In this role, you will be the visionary leader of Twilio’s global revenue and CoGS accounting operations and play a critical role in shaping a global revenue recognition framework that is as agile as it is accurate, ensuring our financial reporting scales seamlessly with our product innovation. You will bridge the gap between complex technical accounting and high-velocity business operations, and partner with GTM, Product, and IT leaders to ensure our commercial strategies are not only ambitious but operationally sound and compliant.

The successful candidate possesses a rare blend of executive presence, technical mastery, and deep operational experience. You are someone who thrives on solving the "puzzle" of non-standard transactions, while simultaneously building the automated, robust systems required for a world-class public company. You aren't just managing a function; you are setting the vision for operational excellence and leading a high-performing team to execute it.

Responsibilities

In this role, you’ll:

Lead the global Revenue, AR, and CoGS accounting functions, managing the strategic direction for high-integrity subledger operations, journal entry frameworks, and effective reconciliations.

Direct the seamless integration of technical accounting policies into high-volume global workflows, ensuring that financial outcomes are a precise reflection of Twilio’s innovative business.

Define and drive the scalable operational vision for ERP workflows and revenue automation (e.g., Oracle RMCS, Zuora), identifying process gaps and championing technology-driven improvements required for a world-class public company, executing in partnership with business operations and enterprise technology teams.

Empower your team to deliver sophisticated variance analysis that uncovers the "why" behind fluctuations, delivering a clear narrative of financial performance.

Drive effective collaboration with Billing, GTM, Product & Pricing, and FP&A leaders, providing the high-level guidance necessary to evaluate the operational feasibility and compliance of ongoing and new initiatives.

Provide oversight on highly complex accounting concerns such as material, non-standard customer contracts, ensuring the surgical application of accounting guidance and internal policies across the organization.

Collaborate with Technical Accounting and SEC Reporting teams to ensure accurate disclosures and robust policy memos, while leading the global team through seamless audit cycles.

Own the global control framework for functional areas, evolving SOX compliance and internal audit strategies to stay ahead of Twilio’s shifting business models and regulatory requirements.

Set the vision for operational excellence, fostering an environment of continuous learning and professional growth, elevating your team from transactional experts to strategic collaborators.

Qualifications

Required: