Senior Product Designer, Marketing Tools

Location(s): US (remote), Boston (hybrid), or New York (hybrid) - EST preferred

About Toast

Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.

About The Roll

You'll own the design of Toast's Marketing Tools: the surfaces restaurants use to reach guests, run campaigns, and understand what's working. This work sits as the foundation for our agentic marketing products, so the tools you design will increasingly be operated by, and alongside, AI agents. Restaurant operators are busy and rarely marketers by training, so the bar is a consumer-grade experience that gets them results without a manual.

You'll join the Guest Design team, which covers Digital Storefront, Marketing, and related agentic surfaces. You'll partner with a PM, an engineering lead, and designers working on CRM, Websites, Online Ordering, and the agentic teams that make life easier for restaurant operators. You'll set direction for Marketing Tools rather than take it as a spec. You'll also help shape how we measure whether the work is succeeding.

This is a growth role. You'll work on a mature set of tools with room to redefine them for an agent-assisted future, with direct exposure to senior design and product leadership. This is a remote role, preferably located on the east coast. We collaborate across U.S. and Ireland time zones, with occasional travel for team and planning sessions.

The right ingredients (Requirements)

5+ years in a product design role, with a portfolio showing end-to-end ownership of shipped work

Experience redesigning mature product lines, not only launching new ones

Strong systems thinking: you can design a coherent experience across multiple tools, workflows, and entry points

Fluency in Figma, plus comfort prototyping with AI tools to test ideas quickly

Experience working with PMs and Eng in a triad, and running independent research

A record of using data (usage, funnel, or experiment results) to make and defend design decisions

Experience with B2B or SMB products, ideally in marketing, CRM, or growth

Special Sauce (Nice to Haves)

Experience designing for AI-assisted or agentic workflows

Background in marketing automation, email/SMS, loyalty, or advertising products

Restaurant, hospitality, or small business industry experience

Experience mentoring other designers

About You

You are a dynamic team player with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:

You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work, as well as additional areas your work touches.

You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You offer help and guidance across all different collaborators you work with.