Toast

Staff Software Engineer - AI/Agent Engineer, Care Automation

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the employer's advert: For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Employer listed it 5 days ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$193,000 to $309,000

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Lead

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, USA, Remote - USA"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience.

We are looking for an AI/Agent Engineer to join this team and help define how intelligent automation changes the way care operations work at Toast. You will be at the center of building the AI layer across our care systems, bringing together large language models, agentic frameworks, and workflow automation to reduce manual effort and improve outcomes for both agents and customers.

In this role, you will design and build AI-powered automations that work across our Care tool suite, including Salesforce Service Cloud and Amazon Connect. You will partner closely with software engineers, Salesforce developers, and operations stakeholders to ship production-grade AI systems that make a measurable difference for our Customer Care teams and customers.

A day in the life (Responsibilities)

Design, build, and operate AI-powered automations and agentic workflows that help Customer Care Agents resolve issues faster and more consistently

Build and maintain integrations between LLM-based systems and our care technology stack, including Salesforce, Amazon Connect, and iPaaS workflow automation platforms

Prototype and iterate on agentic solutions that can take autonomous actions across care systems, with appropriate human-in-the-loop checkpoints

Write automated tests and participate in code reviews to maintain code quality and system reliability

Monitor AI system performance, respond to incidents, and iterate based on operational data and agent feedback

Partner with software engineers, Salesforce developers, and operations stakeholders to translate care workflows into intelligent, automated solutions

Leverage AI-augmented development tools to increase development velocity and code quality

What you'll need to thrive (Requirements)

5+ years of software engineering experience, with meaningful hands-on experience building AI/ML systems in production

Practical experience with large language models, agentic frameworks (such as LangChain, LangGraph, or similar), and prompt engineering

Strong backend engineering skills in Python, Java, or Go

Experience with event-driven architectures and building integrations across enterprise systems

Ability to evaluate trade-offs between automation accuracy, latency, and cost in production AI systems

Bachelor's degree in Computer Science or a related field, or equivalent practical experience

Bonus Ingredients (Nice to Have)

Experience with contact center platforms such as Salesforce Service Cloud or Amazon Connect

Experience with Workato or another iPaaS platform

Hands-on experience with RAG architectures and vector databases

Familiarity with AWS AI/ML services (Bedrock, SageMaker, Lambda)

Requirements

·5+ years of software engineering experience, with meaningful hands-on experience building AI/ML systems in production
·Practical experience with large language models, agentic frameworks (such as LangChain, LangGraph, or similar), and prompt engineering
·Strong backend engineering skills in Python, Java, or Go
·Experience with event-driven architectures and building integrations across enterprise systems
·Ability to evaluate trade-offs between automation accuracy, latency, and cost in production AI systems

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Toast, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$193,000 to $309,000 · You'll be taken to the employer's careers page.