Senior QA Analyst

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role

At Sword, quality isn't a final checkpoint, it's a mindset the whole team owns, and as a QA Analyst, you're the one who leads it. This goes way beyond executing tests: you'll own quality end-to-end, shaping the experience long before a line of code is written and long after a feature goes live. Before a feature is even built, you're already in the room, asking the sharp questions that stop issues before they're born. From there, you'll design and run test cases with real autonomy, trusted to make the calls that matter. And when a feature ships, your job isn't done: you'll stay close, supporting the team through whatever comes up. At every step, you're not just checking specs, you're pushing the entire experience to be better, sharper, more seamless. You'll do this inside a cross-functional team and across others when needed, which means your your communication and ability to lead carry weight.

What you’ll be doing

Work closely within a cross-functional team (Frontend, Backend, Design, Product, etc.) and collaborate across teams when needed;

Get involved early — contribute to design and development discussions to help prevent issues before they reach testing;

Design, execute, and maintain test plans and test cases;

Build and maintain QA processes and procedures that the whole team can benefit from;

Identify, document, and track defects through to resolution;

Maintain thorough testing documentation;

Invest in test automation over time.

What you need to have

+4 years of experience as a QA Analyst;

Experience testing web apps;

Experience in test case design, creation, execution, and reporting;

Good analytical, communication, and teamwork skills;

A critical mindset and attention to detail;