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Technical Support Engineer II - Costa Rica, Colombia, Mexico

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 4 weeks ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Mid

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Not mentioned in the advert
Where you can work from
Location eligibility not confirmed
Contract
Not mentioned in the advert
Experience asked for
Not mentioned in the advert
Pay
Not mentioned in the advert

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

  • Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
  • Whether the work is remote: Confirmed by the employer: "As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules"
  • Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

  • Source listing states candidate location: "Remote"

What Nomaders makes of it

  • No residency or region requirement found in the job description
  • Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

  • “Experience with Typescript is a plus.”
  • “Experience with CMS in general; experience with Headless CMS is a plus.”

Questions worth asking: Nomaders interpretation

  • The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
  • No pay is stated. Ask for the salary range before investing time in interviews.
  • The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)

Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding

Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays

Personal development fund for courses, books, conferences, and material

The annual international team-building trip, quarterly and monthly online get-togethers

As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules

An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II , where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.

Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.

Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.

Educate customers on product features, functionalities, and best practices.

Maintain a positive, empathetic, and professional attitude in all customer interactions.

Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.

Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.

Requirements

  • ·Remote (home) work opportunity or funded by Storyblok co-working space
  • ·Here is a sneak peek of Storyblok’s Visual Editor
  • ·If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

  1. 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Storyblok, mentioning your remote working experience.
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 26d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.