StarTree
Technical Support Engineer
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 8 weeks ago · Added yesterday
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "US (Remote), US - Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
About the Role Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.
This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.
At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.
StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.
Responsibilities
Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.
Qualifications
4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
Hands-on experience with open-source data technologies.
Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
Experience and/or strong understanding of streaming technologies such as Apache Kafka.
Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.
Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.
Bonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure).
Requirements
- ·4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
- ·Hands-on experience with open-source data technologies.
- ·Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
- ·Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
- ·Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at StarTree, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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