SmithRx

Implementation Support Specialist

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 3 days ago · Added 2 days ago

First listed 3 days ago and still open.

Salary

$58,100 to $68,400

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Mid

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

Source listing states candidate location: "Remote"

What Nomaders makes of it

No residency or region requirement found in the job description
Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.

Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.

Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

What you will do:

Responsible for being the main point of contact for TPA (an external client) for new group implementations

Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.

Ensure all requirements are documented in the standard project templates and tools

Maintain a detailed project plan and an open items log for project monitoring purposes

Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity

Conduct administrative tasks supporting data entry of new group implementations within the applicable systems

Build client profile utilizing CRM tool

Act as a liaison between the internal contracting team and the Implementation Team

Act as a liaison between the internal invoicing team and the Implementation Team

Provide go live support to the Implementation Managers, Implementation Analysts and the TPA

Participate in post go live discussion to improve identified performance opportunities

Participate in the new group implementation lifecycle

Participate in internal and external client meetings

Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones

Provide attention to detail on all project requirements to ensure the client’s needs are met

Requirements

·Bachelor's degree or equivalent work experience preferred
·Healthcare and/or pharmacy experience strongly preferred
·Experience coordinating complex tasks across multiple projects and clients
·Experience in a customer service role
·Corporate experience preferred

Benefits

·401(k) Retirement Savings Program
·Short-term and long-term disability
·Discretionary Paid Time Off
·Paid Company Holidays
·Wellness Benefits

How to apply

1Check the flexibility label above, undisclosed, matches where you plan to live and work.
2Tailor your CV to the role at SmithRx, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.