Sezzle
More roles at SezzleFraud & Risk Operations Team Lead
Remote work allowed only within certain countries or regions.
Employer listed it 7 days ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Operations
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Monday -Friday between 9:00 am and 5:30 pm - local time (Central time zone).
- Where you can work from
- Location eligibility not confirmed
- Contract
#Li-remote #Full-Time
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Argentina, United States.
What the employer says
- Source listing states candidate location: "Argentina, Remote, Latin America [Remote], US Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
We are seeking a talented and motivated Shopper Risk Operations team lead who is best-in-class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.The
Shopper Risk Operations team lead directs the daily operations of the Shopper Risk Operations team. As team lead, you will be responsible for managing daily shopper risk and fraud prevention operations and team performance, analyzing trends and advising management, identifying process and product improvements, and making recommendations.
Monday -Friday between 9:00 am and 5:30 pm - local time (Central time zone).
This will be a non-exempt/hourly position. Due to the requirements of the position, only English resumes will be accepted.
What You'll Do:
Measure and track team and team member performance.
Ensure adherence to department processes and company policies to meet performance metrics.
Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
Advise on staffing as necessary based on incoming escalation volumes and complexity.
Coach and advise team members by providing them with guidance and training resources for career development.
What We Look For:
Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking.
Bachelor’s degree in an accredited academic institution.
Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office.
Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used.
Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
Attention to detail and ability to multitask
Excellent problem-solving and analytical skills
Strong business judgment and communication skills
Requirements
- ·Strong business judgment and communication skills
- ·Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
- ·Preferred Qualifications
- ·Four years of fraud prevention and/or chargeback processing experience
- ·Two years of management experience in fraud prevention and/or chargeback operations.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Sezzle, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 27d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Pay not stated · You'll be taken to the employer's careers page.