SecurityScorecard
Executive Customer Success Leader
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 12 days ago · Added today
First listed 12 days ago and still open.
Salary
Not stated
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $165k–$230k a year, a typical range taken from 58 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.
About the Role:
What You Will Do
We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for:
Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience.
Innovation & AI Integration: Design and implement "rock solid," efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking.
Operational Accountability: Run a "tight ship" by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering.
Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams.
Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges.
Attributes
Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first.
Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south.
Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes.
Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly.
Traits and Skills
High-Level Management: Ability to design lean, excellent processes that drive global efficiency.
Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence.
Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets.
Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC.
Communication: Effective verbal and written communication with the ability to lead senior-level engagements.
Required Qualifications:
12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth.
Requirements
- ·High-Level Management: Ability to design lean, excellent processes that drive global efficiency.
- ·Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence.
- ·Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets.
- ·Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC.
- ·Communication: Effective verbal and written communication with the ability to lead senior-level engagements.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at SecurityScorecard, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $165k to $230k per year · You'll be taken to the employer's careers page.