SeatGeek

Client Success Manager

Work from home

Remote role where the employee must remain based in a particular country.

United States only

Employer listed it 4 weeks ago · Added today

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

$110,000 to $130,000

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - United States, United States"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.

This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment.

What you'll do

Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions

Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities

Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance

Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success

Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure

Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts

Travel to client events as needed (up to 25-30%) to support client engagement

Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions

Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps

Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

What you have

4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus

Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data.

Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.

Deep understanding of commercial and financial aspects of companies, and how to impact the P&L

Strong communication and presentation skills; you can simplify complexity and speak both client and product

Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus

Problem-solver who takes initiative, navigates ambiguity, and adapts quickly

Collaborative mindset with a “one team” approach to working cross-functionally

Willingness to travel to client locations and events regularly (~25%-30%)

Requirements

·4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
·Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data.
·Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.
·Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
·Strong communication and presentation skills; you can simplify complexity and speak both client and product

Benefits

·Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
·A WFH stipend to support your home office setup
·Eligible for the SG discretionary annual bonus based on individual and company performance
·Up to 16 weeks of fully-paid family leave
·Student loan matching program

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at SeatGeek, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 14h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.