Manager, Implementation - Enterprise Select

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Enterprise Services team uses a high touch engagement methodology to guide our largest customer segment, ensuring they adopt Samsara and continuously gain business value from our products. We use data and automation to ensure all customers receive a high level of service and onboard to our platform successfully.

As the Manager of the Enterprise Implementation Consultants team, you will lead a team of Implementation Consultants who deploy Samsara’s connected operations platform — spanning hardware installation, software configuration, and system integrations — for our largest enterprise accounts. You will improve our high touch implementation motions, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture. In this role, you will:

Manage team performance

Deliver results across team KPIs and org level OKRs

Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts

Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts

Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations

Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation

Lead from the front with a willingness to get hands dirty

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

4+ years of experience managing as services team, including experience supporting complex, multi-stakeholder enterprise deployments

Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred.

This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence

Experience managing escalations and executive stakeholder relationships on complex, high-value accounts

Experience with a customer success CRM such as Gainsight and/or PSA tool

Solutions-oriented with strong problem solving skills

Comfort in a fast-paced, change-heavy environment

Strong bias for action, the ability to think big, with insistence on high standards