Roo

More roles at Roo

Enterprise Account Manager

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

Source: the job board's country tag. The advert itself does not name United States.

Employer listed it 12 days ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$120,000 to $155,000

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: While we are a remote first company, if you are based in San Francisco this will be a hybrid role.
Contract: Located in the US: For permanent, full time employees, we offer:
Experience asked for: Not mentioned in the advert
Pay: Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, Remote US"
Job description states: "based in San Francisco this will be a h"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Veterinary hospital operations experience is required.”

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

About the role

You will own day-to-day account execution and relationship management across a named portfolio of enterprise partners. You will manage exec, regional, and hospital relationships that drive platform adoption, shift coverage, and retention.

You will partner closely with cross-functional Roo teams (Product, Ops, Customer Support, Hospital Success, Onboarding Specialists, Business Development, and Vet Account Management) and align with the Director of Enterprise on account priorities, messaging, and outcomes.

Responsibilities

Own regional and hospital relationships across your portfolio, acting as Roo’s day-to-day partner to field and hospital teams.

Support executive relationships through QBRs for your accounts by helping prepare exec-ready narratives, coordinating stakeholders, tracking action items, and ensuring follow-through.

Lead activation and onboarding through group sessions when appropriate, and by ensuring hospitals move efficiently to activation status.

Drive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and how to resolve recurring blockers. Adjusting hospitals’ view of relief as a growth lever.

Monitor account health using usage data to spot churn risk, engagement decline, and opportunities for growth.

Coordinate cross-functionally with local Roo reps and internal stakeholders to deliver a smooth, responsive support experience.

Execute retention plans that prevent churn and increase long-term value.

Bring partner feedback forward , ensuring hospital-level needs inform strategic planning and internal roadmaps.

Co-own Net Revenue Retention (NRR) outcomes for named accounts.

What success looks like

Hospitals consistently post and fill shifts on Roo, with clear playbooks for ramp, stabilization, and growth.

Risks are identified early, and re-engagement happens before performance declines become churn.

Partners experience Roo as coordinated and reliable, even across complex multi-market issues.

Qualifications

3+ years in account management, customer experience, customer success, or multi-location client support.

Strong relationship builder who balances advocacy, accountability, and education .

Comfortable operating with autonomy in a dynamic environment.

Organized and execution-focused, able to prioritize and deliver through ambiguity.

Strong communicator, both written and verbal.

Requirements

·3+ years in account management, customer experience, customer success, or multi-location client support.
·Strong relationship builder who balances advocacy, accountability, and education .
·Comfortable operating with autonomy in a dynamic environment.
·Organized and execution-focused, able to prioritize and deliver through ambiguity.
·Strong communicator, both written and verbal.

Benefits

·Accelerated growth & learning potential.
·Stipends for home office setup, continuing education, and monthly wellness.
·Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
·Unlimited Paid Time Off.
·Paid Maternity/Paternity and reproductive care leave.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Roo, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 25d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.