Technical Account Manager

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.

Responsibilities

Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.

Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.

Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.

Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.

Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.

Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.

Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.

Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Qualifications

Minimum Qualifications

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.

Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.

Strong proficiency using Excel

Foundational understanding of channel requirements, data mapping, and feed architecture.

Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.

Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.

Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.

Excellent problem-solving skills, with a focus on root cause analysis and resolution.