Remote People
More roles at Remote PeopleEmployee Support Specialist (HR, Payroll & Global Employment) – EMEA
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 4 weeks ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Europe
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
An asynchronous working environment
- Where you can work from
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world , apply now!
- Contract
- Not mentioned in the advert
- Experience asked for
At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
- Pay
A competitive salary
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "Remote - EMEA, Remote-EMEA"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.”
Written as a nice-to-have
- “Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Remote People
At Remote People, we're building the infrastructure to power borderless teams . By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world , apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
As an Employee Support Specialist, you will provide high-quality, end-to-end support to employees and clients across EMEA. You will manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes.
This is not a traditional HRBP, recruitment, or purely administrative role. You will investigate issues, identify the appropriate path to resolution, coordinate with specialist teams, and retain ownership of communication until each case is resolved. The ideal candidate is comfortable working in a fast-paced, SLA-driven environment and can explain complex employment matters clearly and empathetically.
Key Responsibilities
Own employee and client support cases across EMEA from initial query through resolution.
Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
Contribute to internal knowledge-base articles, SOPs, and scalable support processes.
Qualifications
At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
Hands-on experience supporting employees or clients across multiple EMEA countries.
Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
Strong judgement, attention to detail, and ability to prioritise multiple competing requests.
Requirements
- ·At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
- ·Hands-on experience supporting employees or clients across multiple EMEA countries.
- ·Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Remote People, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 28d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.