Remote People
HR Operations & Global Employment Support Specialist (L2) – EMEA
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 6 days ago · Added yesterday
First listed 6 days ago and still open.
Salary
Not stated
Location
Europe
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "Remote - EMEA, Remote-EMEA"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Remote People
At Remote People, we're building the infrastructure to power borderless teams . By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world , apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
As a Global Employment Support Specialist (L2) – EMEA, you will provide high-quality, client-facing support to customers and employees throughout the employment lifecycle. This is an HR Operations and Global Employment support role, not technical IT support.
You will manage complex queries related to payroll, contracts, leave, benefits, compliance, and country-specific employment processes across EMEA. You will investigate cases, coordinate with internal teams and external partners when needed, and ensure customers and employees receive clear, accurate, and timely updates.
Key Responsibilities
Manage and resolve complex client and employee cases through our ticketing platform.
Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding.
Investigate issues, identify root causes, and provide practical, accurate resolutions.
Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams to resolve cases.
Communicate progress, timelines, and outcomes clearly with clients and employees.
Escalate complex or high-risk cases with complete context and ownership.
Apply country-specific employment requirements across EMEA and maintain accurate case documentation.
Identify recurring issues and contribute to knowledge-base content, self-service resources, and process improvements.
Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience.
Use client feedback and support trends to help improve our processes and service delivery.
Key Qualifications
3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support.
Demonstrated experience supporting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow.
Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding.
Experience supporting multiple EMEA countries and confidence navigating country-specific employment requirements.
Strong written and verbal English communication skills; able to explain complex employment topics clearly and empathetically.
Requirements
- ·3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support.
- ·Demonstrated experience supporting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow.
- ·Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Remote People, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.