Remote People
HR Specialist Level 3 – EMEA
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 12 days ago · Added yesterday
First listed 12 days ago and still open.
Salary
Not stated
Location
Europe
Work style
Async
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "EMEA (Remote), Remote-EMEA"
- Job description states: "UK, Germany, and France is highly"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Remote People
At Remote People, we're building the infrastructure to power borderless teams . By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world , apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
Position Overview:
As an HR Specialist Level 3 – EMEA, you will be the senior escalation point for complex and sensitive employee cases within our EOR service. You will take ownership of cases that Level 1 and Level 2 teams have not been able to resolve, ensuring employees and clients receive a clear, accurate, and compliant resolution.
This is a hands-on and customer-facing role. You will manage cases through tickets and email, while joining calls when needed to support sensitive conversations, de-escalate concerns, and communicate clearly with employees and clients. You will also identify recurring issues, document processes and guidance, and help prevent similar escalations from happening again.
Key Responsibilities:
Act as the senior escalation point for complex and sensitive employee cases across EMEA.
Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams.
Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding.
Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths.
Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation.
Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases.
Keep clear and accurate documentation in ticketing and HR systems.
Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again.
Key Qualifications:
4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment.
Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.
Proven experience independently managing complex HR escalations and sensitive employee cases.
Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.
Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients.
Strong judgment, investigation, problem-solving, and stakeholder-management skills.
Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar.
Requirements
- ·4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment.
- ·Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.
- ·Proven experience independently managing complex HR escalations and sensitive employee cases.
- ·Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.
- ·Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Remote People, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.