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Enterprise Account Manager, Creditors Rights & Collections

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "Remote - United States, Remote"

Employer listed it 10 days ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

$130,000

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

Category

Sales

Stated by the employer in the job description

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Not mentioned in the advert
Where you can work from
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
Contract
Not mentioned in the advert
Experience asked for
Not mentioned in the advert
Pay
Compensation

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

  • Source listing states candidate location: "Remote - United States, Remote"

What Nomaders makes of it

  • Residency required in United States
  • Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

  • “Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred.”

Questions worth asking: Nomaders interpretation

  • The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Location: Remote Travel required: 20% for client visits and industry events We're Proof , a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

About the Role:

We are hiring an Account Manager to own the post-contract relationship for our Creditors' Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close.

The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements.

The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors' rights firm and you hold Proof accountable to it.

What You'll Do:

Onboarding and Scoping

Take the handoff from the Account Executive at contract signing and lead the firm through onboarding.

Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling.

Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed.

Ensure the platform is configured to match what was sold. What the contract says and what the system does need to be the same thing.

Identify and resolve onboarding blockers early, whether that is alt-service setup, e-filing registration, bulk upload format, or platform access, before they delay volume.

Partner with the Solutions Architect to ensure customer success.

Retention and Account Health

Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved.

Maintain a regular communication cadence, monthly reviews for core accounts and formal QBRs for enterprise accounts.

Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does.

Flag at-risk accounts early and escalate internally with enough specificity that the team can act on it.

Expansion and Growth

Find and develop expansion opportunities within your existing book. New states, new plaintiff clients, new service types.

You own the commercial conversation on expansion. You identify the opportunity, you propose and negotiate the expanded scope, and you onboard it.

Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms.

Platform and Industry Fluency

Requirements

  • ·3 or more years of account management or client services experience in a B2B environment. Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred.
  • ·Strong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item.
  • ·Clear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoon.
  • ·Proactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caught.

Benefits

  • ·Medical, dental, vision, disability insurance, and 401k available
  • ·Work-from-home monthly stipend
  • ·Flexible time off (paid planned and sick time, and paid holidays)
  • ·Necessary equipment provided
  • ·This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

How to apply

  1. 1Check the flexibility label above, work from home, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Proof, mentioning your remote working experience and working hours (US East).
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$130,000 · You'll be taken to the employer's careers page.