Proof
Operations Service Specialist - Western (Remote)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 13 days ago · Found 4h ago
First listed 13 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Entry
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $105k–$190k a year, a typical range taken from 539 operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - United States, Detroit, MI"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Location: Remote - Western United States - Mountain or Pacific time zone
About Us
We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.
About the Role
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
Key Responsibilities
Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
Core Objectives
Lead with empathy to drive a high standard of service quality
Ensure successful completion of platform tasks, delighting both clients and providers
Implement tailored quality policies and adapt swiftly in a fast-paced environment
Collaborate internally to enhance user experience and contribute to market growth
What you will do
Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
Work in a support role, cross training for similar positions as needed
Be the voice of the customer
Consistently create an exceptional experience with each contact
Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
Cultivate success through managing efficient operations and user experience
Identify, solve, and escalate platform issues and opportunities
Qualifications
Requirements
- ·1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- ·Accustomed to documenting your work as you go and communicating with a cross-functional audience
- ·Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
- ·Strong time management, organization, communication, and administrative skills
- ·Ability to prioritize and execute on multiple projects within stated deadlines
Benefits
- ·Full-time, remote, hourly position
- ·Medical, dental, vision, disability insurance, and 401K available
- ·Flexible time off (paid planned and sick time, and paid holidays)
- ·Equipment provided
- ·This company participates in E-Verify, for more information view the Participation and Right to Work Posters. #LI-DNP
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Proof, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k to $190k per year · You'll be taken to the employer's careers page.