Postscript
Senior Customer Success Manager
Remote work allowed only within certain countries or regions.
Employer listed it 5 weeks ago · Added yesterday
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
$100,000 to $117,000
Location
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in United States, Canada.
What the employer says
- Source listing states candidate location: "Remote, GTM"
- Job description states: "based in the US or Canada."
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
Job Description
As a Senior Enterprise Customer Success Manager at Postscript, you will drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. Acting as a trusted advisor, you’ll immerse yourself in their businesses, deeply understand their goals, and provide strategic guidance to fuel their growth. This role is ideal for someone passionate about building relationships, shaping creative marketing strategies, and delivering exceptional customer experiences.
You’ll collaborate cross-functionally with internal teams, including Sales, Product, and Support, to share customer insights and help improve Postscript’s offerings. By enabling our customers to succeed, you’ll play a direct role in driving company growth and innovation.
This is a fully remote position and can be based in the US or Canada.
Key Responsibilities
Customer Success & Relationship Management
Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers.
Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation.
Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI.
Develop tailored strategies to ensure customer growth and retention, meeting performance targets.
Marketing Strategy & Consultation
Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies.
Provide creative and data-driven recommendations to maximize customer engagement and growth.
Cross-Functional Collaboration
Partner with the broader account team to identify and execute upsell and renewal opportunities.
Collaborate with Product and Support teams to address technical issues and deliver seamless solutions.
Operational & Industry Expertise
Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions.
Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team.
Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.
What We’ll Love About You
Requirements
- ·4+ years of customer success or account management experience in SaaS, marketing , or e-commerce technology.
- ·1+ years of sales experience (e.g., Account Management) preferred.
- ·Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes.
- ·Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred).
- ·Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Postscript, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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