Pantheon
Senior Software Engineer - New Customer Experience
Remote work allowed only within certain countries or regions.
Employer listed it 3 weeks ago · Added 2 days ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $120k–$170k a year, a typical range taken from 119 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Canada, United States.
What the employer says
- Source listing states candidate location: "Canada (Remote), United States (Remote)"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Pantheon
Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create.
The Role
The New Customer Experience team is looking for a software engineer focused on improving the end-to-end experience for new customers adopting the Pantheon platform. Our team interfaces with almost every department at the company on one of the highest priority initiatives at Pantheon: completely revamping how customers discover, evaluate, onboard, and get value from our product. You will work on a variety of technologies, including Python services, our GraphQL gateway, authentication and authorization systems using Auth0, and infrastructure managed with Terraform on Google Cloud.
What You Need to Succeed
Passion for continuous learning on a diverse technical stack.
Desire to build new features and push the capabilities of the product forward.
Capacity to work carefully and meticulously, to ensure products are reliable and well tested, and deployments are stable.
Good writing skills, to contribute to technical documentation.
Ability to work well with cross-functional teams.
What You Bring to the Table
Experience
5-8+ years of professional experience in software development.
Advanced proficiency in programming languages such as Python, GoLang, or JavaScript.
Strong understanding of distributed systems, data structures, and algorithms.
Experience with cloud platforms (e.g., GCP, AWS) and container orchestration tools (e.g., Kubernetes).
Experience with RESTful and Graphql APIs
Proven ability to independently solve problems and drive projects to completion.
Experience with authentication and authorization systems, including Auth0.
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
Industry competitive compensation and equity plan
Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
Full medical coverage (Extended health care, dental, vision)
Requirements
- ·Ability to work well with cross-functional teams.
- ·What You Bring to the Table
- ·5-8+ years of professional experience in software development.
- ·Advanced proficiency in programming languages such as Python, GoLang, or JavaScript.
- ·Strong understanding of distributed systems, data structures, and algorithms.
Benefits
- ·We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
- ·Industry competitive compensation and equity plan
- ·Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
- ·Full medical coverage (Extended health care, dental, vision)
- ·Top-of-line equipment
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Pantheon, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Typically $120k to $170k per year · Free accounts get one application link on us.