Senior Solutions Consultant

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

We are seeking a technical and customer-focused Solutions Consultant to join our team . The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products . They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success .

As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success . You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service . You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities .

Key responsibilities

Actively identify potential roadblocks and provide thoughtful, technical solutions

Run technical discovery processes to understand customer environments and potential technical landmines

Design integrations to provide seamless implementation with the customer's current technology stack

Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires

Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives

Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities

Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service

Manage multiple tasks independently and collaboratively using project management and account management skills

Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Basic qualifications

5+ years of pre-sales experience

Bachelor's degree or higher, preferably in a technical field

Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux

Experience selling SaaS in a fierce environment

Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth

Demonstrable knowledge of IT monitoring tools or IT Operations

Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams

Ability to travel to customer sites as necessary

Preferred qualifications

Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix