Associate Manager, Provider Operations

Hi, we're Oscar. We're hiring an Associate Manager to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Associate Manager, Provider Services coaches, develops, motivates a team of colleagues to support a best-in-class lean operation. The Associate Manager partners closely with other departmental managers on driving objectives and key results in order to improve productivity, client satisfaction, and process efficiencies. They are also responsible for managing team reporting, identifying areas of improvement, as well as ensuring team output is meeting expectations.

You will report into the Manager, Provider Data Operations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $64,832 - $85,092 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies

Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives

Conduct root-cause analysis on systemic issues and construct action plans to address

Maintains, analyzes, and communicates reporting on assigned team KPIs. Track monthly and quarterly to meet departmental objectives

Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks

Compliance with all applicable laws and regulations

Other duties as assigned

Requirements:

3+ years of direct people management experience

2+ years of experience in an operations role supporting production teams

1+ year experience using data to drive decision making and continuous improvement

3+ of Provider data experience with health insurance company (Prior healthcare or insurance-related experience )

Strong proficiency navigating Excel/Google Sheets, JIRA, and/or SQL

Bonus points:

Experience using analytics tools and reporting (Tableau, Looker, Periscope, etc.) to read, interpret and action upon data

Experience supporting process improvement initiatives cross-functionally