OpenZeppelin
Program Manager (Customer Success)
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 12 days ago · Found 7h ago
First listed 12 days ago and still open.
Salary
Not stated
Location
Location not stated
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Stated: Async.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About us
OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.
Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.
We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.
Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.
The Customer Success Team
The Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements.
What you'll be doing
Own the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client.
Drive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership.
Administer Program Governance: Operate the day-to-day governance framework for each engagement — RASCI matrices, workstream structures, and engagement models — and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership.
Orchestrate Technical Delivery: Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams — backlogs, sprints, and stage gates — to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers.
Coordinate Third-Party Infrastructure: Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed.
Facilitate Dependency Mapping & Risk Management: Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation.
Build Account Intelligence: Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for.
Grow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership.
Engage Technically: Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin's delivery teams.
Operate with Rigor: Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead.
Deliver Unreasonable Hospitality: Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make.
You have
5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role.
Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility.
Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review.
Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space.
Requirements
- ·5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role.
- ·Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility.
- ·Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space.
- ·Solidity or Rust reading proficiency, or hands-on cybersecurity experience.
- ·Exceptional relationship-building skills. Clients call you first because they want to, not because they have to.
Benefits
- ·Meet your teammates at company gatherings around the world 😎
- ·Enjoy the flexibility of fully remote work 🌎
- ·Take the time you need with flexible time off 🏝
- ·Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
- ·Build your ideal home office with up to $500 in equipment support 🪑
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at OpenZeppelin, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 8h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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