Client Manager - Site Design

Company Description

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.

We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.

Job Description

Olsson provides multidisciplinary, preliminary, and construction design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types.

The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.

Primary Responsibilities:

Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.

Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.

Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.

May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.

Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.

Manages client expectations and negotiates outcomes.

Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.

Olsson currently has growth opportunities for our Site Design group. This role offers flexible work options, including remote and hybrid opportunities, to accommodate diverse working preferences and promote work-life balance. Candidates can work hybrid schedules, work remotely, or work out of any Olsson office location in these regions/areas.

Applicants should have the ability to travel for in-office activities, client and site visits as needed.

Qualifications

You are passionate about:

Working collaboratively with others.

Having ownership in the work you do.

Using your talents to positively affect communities.

You bring to the team:

Strong communication skills.

Ability to contribute and work well on a team.