Nextiva
Technical Onboarding Specialist (Night Shift)
Remote work allowed only within certain countries or regions.
Employer listed it 6 days ago · Added 2 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Ukraine, Mexico, Poland.
What the employer says
- Source listing states candidate location: "Ukraine, Remote, Guadalajara, Onsite, Poland, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
The Technical Onboarding Specialist / Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
Key Responsibilities
Assist customers with initial account setup via phone and screen share
Guide customers through login, configuration, and product functionality
Configure accounts, call flows, and devices with accuracy and attention to detail
Perform network checks and basic troubleshooting
Test configurations to ensure successful implementation
Deliver customer training on features and product usage
Meet daily productivity and performance metrics (appointments, call handling, completion rates)
Handle both inbound onboarding calls and scheduled appointments
Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
AI & Future-Focused Responsibilities
Demonstrate interest in AI tools and automation in customer support/onboarding workflows
Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
Contribute insights to improve AI onboarding agents based on real customer scenarios
Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
Qualifications
Proficient English (written and verbal communication)
Experience in a customer-facing or support role
Strong problem-solving and troubleshooting skills
Requirements
- ·Proficient English (written and verbal communication)
- ·Experience in a customer-facing or support role
- ·Strong problem-solving and troubleshooting skills
- ·Strong communication and active listening skills
- ·Commitment to delivering amazing customer service
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Nextiva, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.