Nebius
Senior Support Engineer - EU
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 3 weeks ago · Added 2 days ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Europe
Timezone
CET ±2
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 128 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "Remote - Europe, Amsterdam"
- Job description states: "authorized to work in the country in which they apply an"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We're looking for a senior support engineer who can handle difficult technical issues in modern cloud environments. This is not a traditional support role. The work is hands-on and technical: debugging Linux and Kubernetes issues, investigating problems in cloud infrastructure, and helping customers running AI workloads, distributed systems, and GPU-based environments. You'll work closely with engineering on production issues, help improve internal tools and troubleshooting workflows, and act as an escalation point when problems are unclear or high impact.
The role includes weekend rotation and incident response.
What you'll do
- Investigate and resolve complex technical issues in customer environments
- Troubleshoot across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU-related workloads
- Support customers running containerized systems, inference workloads, training jobs, or other distributed platforms
- Act as a senior escalation point for production incidents
- Reproduce issues, narrow down root causes, and work with engineering on long-term fixes
- Build or improve internal scripts, troubleshooting tools, and operational documentation
- Help make support more scalable through better automation, observability, and process improvements
- Communicate clearly with customers during active investigations and incidents
- Take part in weekend coverage and urgent issue response
What we're looking for
- Strong Linux troubleshooting skills
- Strong Kubernetes and container experience
- Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments
- Good networking fundamentals
- Ability to write scripts or small tools in Python, Bash, Go, or similar
- Experience working on production issues that require structured debugging and cross-team collaboration
Requirements
- ·- Strong Kubernetes and container experience
- ·- Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments
- ·- Good networking fundamentals
- ·- Ability to write scripts or small tools in Python, Bash, Go, or similar
- ·- Experience working on production issues that require structured debugging and cross-team collaboration
Benefits
- ·Competitive compensation
- ·Career growth and learning opportunities
- ·Flexibility and ownership
- ·Collaborative and innovative culture
- ·Opportunity to work on impactful AI projects
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Nebius, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.