Myriad360

Solution Outcome Manager (Remote)

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the employer's advert: Must be based in the United States.

Employer listed it 4 weeks ago · Added 5 weeks ago

Listed for 9 days before it closed.

This job has closed

Myriad360 has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

$110k to $130k per year

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Must be based in the United States.
Contract: Not mentioned in the advert
Experience asked for: 8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
Pay: Incentive compensation plans for all employees

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - United States, Remote - US"
Job description states: "Must be based in the United States."

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Preferred Experience:”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About The Role

This is an opportunity to join a fast-growing Managed Services Provider . The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers. The Solution Outcome Manager is responsible for ensuring customers achieve measurable business outcomes through the effective adoption and utilization of managed IT solutions.

This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality.

The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value.

Must be based in the United States.

Key Responsibilities

Customer Relationship Management

Build and maintain strong relationships with executive stakeholders , business leaders, and IT decision-makers.

Serve as the primary strategic point of contact for assigned customer accounts.

Develop trusted advisor relationships through a deep understanding of each customer's business goals, challenges, and technology priorities.

Conduct regular operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews .

Ensure customers understand and realize the full value of their managed services investment .

Customer Success & Retention

Monitor customer health , engagement, and satisfaction metrics.

Identify and proactively mitigate risks that could impact customer satisfaction or retention.

Manage escalations and coordinate cross-functional teams to ensure timely resolution of customer concerns.

Maintain high customer retention and contract renewal rates.

Develop and execute customer success plans aligned with business objectives and desired outcomes.

Customer Profitability & Financial Performance

Monitor the financial health and profitability of assigned customer accounts.

Identify accounts operating outside target profitability thresholds and develop improvement plans.

Partner with Service Delivery and Operations teams to address scope creep, excessive support consumption, and service inefficiencies .

Recommend contract adjustments, service realignment, automation initiatives, and technology improvements that improve both customer outcomes and account profitability.

Participate in pricing reviews, service packaging discussions, and contract renewals .

Requirements

·Education : Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred.
·8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
·Prior hands-on technical experience in one or more of the following:
·Enterprise networking