Senior Media Intelligence Analyst

Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers.

Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.

Founder-controlled and growing profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.

We’re looking for a collaborative, detail-oriented Senior Media Intelligence Analyst to support the delivery of high-quality Media Intelligence services to Muck Rack clients.

As a Senior Media Intelligence Analyst, you’ll combine editorial judgment, media analysis, quality assurance, and operational ownership to deliver curated coverage reports, newsletters, executive digests, and other Media Intelligence services. You’ll play an important human-in-the-loop role within AI-supported and automated workflows, reviewing and refining outputs to ensure they meet client requirements and Muck Rack’s quality standards.

You’ll work closely with Customer Service, Sales, MI Solutions, Service Automation, and Information Technology teams to respond to client needs, resolve issues, and continuously improve the quality and reliability of our services.

What You'll Do

Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, curated newsletters, executive digests, and other client deliverables

Review, validate, and refine AI-generated outputs to ensure accuracy, relevance, editorial quality, and alignment with client requirements

Perform hands-on editorial and analytical work, including summarizing media coverage, tagging and categorizing content, selecting relevant articles, and grouping related stories

Manage assigned services against established briefs, quality standards, and deadlines, proactively identifying and escalating risks that could affect delivery

Partner with Customer Service to implement client requests and changes to ongoing Media Intelligence services

Collaborate with Service Automation and Information Technology teams to troubleshoot issues, identify root causes, and support service and workflow improvements

Work with Sales and MI Solutions on sample and trial services for prospective and existing clients

Use internal systems to document issues, escalate unresolved requests, and follow through with relevant teams until resolution

Maintain accurate and up-to-date service documentation, including client briefs and operational guides

Contribute to individual and team performance goals while helping maintain consistent quality across Media Intelligence services

To Be Set Up for Success in This Role, You'll Need to Have

4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field

Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation

Strong editorial judgment and writing skills, with the ability to turn complex media coverage into concise, accurate, and useful summaries

Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities

Strong problem-solving skills and a proactive approach to identifying quality issues, resolving operational challenges, and improving processes

Excellent written and spoken English, with the ability to communicate clearly with teammates and cross-functional partners