VP of Business Operations

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

TIME 100 Most Influential Companies (2023, 2026)

Fortune Change the World (2024)

CNBC Disruptor 50 List (2022, 2023, 2024)

Fortune Best Workplaces for Millennials (2024)

Fortune Best Workplaces in Health Care (2024)

Fast Company Most Innovative Companies (2020, 2023)

Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role

Maven is looking for a VP of Business Operations to own the operating engine behind our core business — beginning with one of the most important numbers in the company: enrollments. This role is accountable for driving member enrollment into Maven’s programs across our core business and, by extension, the revenue those enrollments generate. It also owns three central functions that determine how well the rest of the company executes: AI enablement, central operations, and strategy & operations.

Enrollment is not a single-team problem. It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there. You’ll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams. Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine — the engine only works when every team delivers its part.

This is a senior leadership role with a broad and growing remit. You will build, lead, and develop a multi-function organization — including leaders who own member growth, central operations, strategy & ops, and AI enablement — and you will be measured on what those teams collectively deliver. You set the strategy, define the operating cadence, and raise the bar for analytical rigor across a wide cross-functional surface.

We’re also looking for someone who can expand the definition of the job. A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments — approaches that don’t simply depend on securing permission to communicate with a client’s employees. You are accountable for ensuring your team finds and opens those new avenues, and for creating the conditions and analytical foundation that let them do it.

What You’ll Do

Own member growth for the Core Business: Be directly accountable for enrollment targets across Maven’s core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.

Build and run a scalable enrollment engine: Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.

Deliver AI enablement across the organization: Own the function that introduces new ways of working with AI at Maven — and, just as importantly, measures them. Build the adoption playbook, instrument usage and impact team by team, and continuously optimize the value the company gets from how Mavens use AI in their day-to-day work.

Lead the central operations team: Own the function that enables our member operations and client operations teams to deliver more operationally excellent service. Ensure the systems, tooling, and processes both teams rely on are effective and scalable — built to absorb growth rather than constrain it.

Lead the strategy and operations team: Own a central strategy & ops function that brings analytical rigor and operating discipline to teams across the org, with specific focus on partnering with Sales, Client Success, and Payer Growth.

Optimize relentlessly around data: Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities. Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets.

Hold the cross-functional machine accountable: Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations — and hold each team accountable to its operational KPIs in the enrollment process. Serve as the connective tissue that keeps every part of the engine delivering.

Instrument and forecast: Partner with Data and Finance to build the measurement, segmentation, attribution, and forecasting needed to know exactly what is and isn’t working, and to forecast enrollment and revenue with confidence.

What You’ll Bring