Maven Clinic

Senior Member Services Specialist

Work from homeNew this week

Remote role where the employee must remain based in a particular country.

United States only

Employer listed it 11h ago · Added yesterday

First listed yesterday.

Salary

$82k to $96k per year

Location

United States only

Timezone

Not stated

Contract

Full-time

Experience

Senior

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote"
Job description states: "US-based"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

TIME 100 Most Influential Companies (2023, 2026)

Fortune Change the World (2024)

CNBC Disruptor 50 List (2022, 2023, 2024)

Fortune Best Workplaces for Millennials (2024)

Fortune Best Workplaces in Health Care (2024)

Fast Company Most Innovative Companies (2020, 2023)

Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is looking for a Member Services Specialist to take on our most complex and sensitive member cases.

A few examples: a member’s reimbursement is denied and she wants it reviewed again mid-IVF cycle, while her clinic is asking for payment. Her Wallet card declines at the pharmacy, leaving her $900 out of pocket. Her employer changes plans two weeks before a scheduled transfer. Each case involves money, medical timelines, and a high level of trust.

These cases live in claims, appeals, and reimbursement territory. We're looking for someone who already has hands-on experience in that world — ideally someone who has served as the point of escalation on their current team — rather than someone who will build those skills here.

You’ll own cases like these from first contact through resolution, by phone and in writing. You’ll also handle everyday support volume, including appointment changes, login issues, enrollment questions, and partner programs. The mix shifts with demand, so breadth matters as much as depth.

Our Member Services team supports Maven members 7 days a week. The shifts we’re hiring for are listed below in EST.

Monday–Friday, 8:30 a.m.–5:00 p.m.

Monday–Friday, 10:00 a.m.–6:30 p.m.

Monday–Friday, 1:00 p.m.–9:30 p.m.

Tuesday–Saturday, 8:30 a.m.–5:00 p.m. weekdays; 9:00 a.m.–5:30 p.m. Saturday

Tuesday–Saturday, 10:00 a.m.–6:30 p.m. weekdays; 9:00 a.m.–5:30 p.m. Saturday

Tuesday–Saturday, 1:00 p.m.–9:30 p.m. weekdays; 9:00 a.m.–5:30 p.m. Saturday

Sunday–Thursday, 8:30 a.m.–5:00 p.m. weekdays; 9:00 a.m.–5:30 p.m. Sunday

Sunday–Thursday, 1:00 p.m.–9:30 p.m. weekdays; 9:00 a.m.–5:30 p.m. Sunday

What You’ll Do:

Requirements

·3-5 years of experience in claims processing, appeals, medical billing, or benefits/health plan operations — you’ve actually worked on denials and payment disputes, not just heard about them.
·Experience serving as the point of escalation on a support or claims team at an employer benefits company — the person cases got routed to when a standard rep couldn’t close them.
·A demonstrated habit of investigating before responding: pulling history, finding where a case broke, and coming back with an answer rather than a status update.
·Ability to explain coverage, eligibility, and reimbursement rules in language a member can act on, without promising outcomes you don’t control.
·Experience driving cases that depend on other teams — Compliance, clinics, benefits administrators, or a ticketing system like Jira — through to resolution.

Benefits

·Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
·Whole-self care through wellness partnerships
·Hybrid work, in office meals, and work together days
·16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
·Annual professional development stipend and access to a personal career coach through Maven for Mavens

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Maven Clinic, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.