LastPass
Renewals Representative
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 7 days ago · Added 5 days ago
First listed 7 days ago and still open.
Salary
$51,600 to $60,000
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - US, US"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About LastPass LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.
Curious about our products? Visit our website and try it free!
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!
LastPass is looking for a Renewals Representative:
In this role, you will protect and grow recurring revenue. You will own the full renewal cycle — from proactive outreach and forecasting through negotiation and close — helping LastPass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected.
About the team:
The Global Renewals team operates at the intersection of customer success and revenue operations, with direct impact on the health of the business. Spanning North America, APAC, and EMEA, we protect and grow LastPass's recurring revenue across a large and diverse customer base — bringing ownership, collaboration, and a genuine commitment to the customers we serve.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
While this role is open to candidates across the US, we have a preference for candidates based on the East Coast to support collaboration with key stakeholders and team members.
Who will you work with?
You will work closely with Customer Success Managers, Account Executives, Revenue Operations, Customer Support, and Legal to navigate complex renewal cycles and align on contract strategy. You will also engage directly with customer stakeholders — including procurement leads, IT decision-makers, and economic buyers — to drive timely, value-aligned renewal outcomes across your assigned territory.
What are some of the exciting challenges you will be working on?
Renewal Strategy – Own, drive, and lead the end-to-end renewals process in partnership with the Customer Success team to preserve and enhance customer contracts and relationships
Renewal Execution – Actively engage with key customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewal commitments; negotiate and execute renewal contracts (in partnership with Legal) that align with customer goals
Renewal Forecasting – Maintain and report an accurate rolling 90-day forecast of renewals within your assigned territory, with a high degree of accuracy and pipeline hygiene
Account Growth – Identify and develop upsell and cross-sell opportunities upon contract renewal to maximize customer contract value and drive business growth
Revenue Retention – Execute and contribute to renewal engagement playbooks aimed at maximizing revenue retention and proactively managing churn risk across your book of business
Customer Health Management – Partner with Customer Success and Support to monitor account health signals and build proactive strategies for at-risk accounts ahead of renewal
Cross-functional Collaboration – Work closely with Sales, Legal, and Leadership to align on renewal strategy, escalations, and complex deal navigation
What does it take to work at LastPass?
Demonstrated track record of consistently owning, driving, and closing a renewals or account management process from start to finish.
Strong negotiation and objection-handling skills with the ability to navigate multi-stakeholder, complex renewal conversations.
Excellent written and verbal communication skills with the ability to build trust and rapport with customers and internal partners.
Proven ability to manage a high-volume book of business while maintaining forecast accuracy and pipeline discipline.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at LastPass, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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