Kayzen
Customer Success Manager- Media Buyers (m/f/d)
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 2 weeks ago · Added 6 days ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Europe
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Marketing
This employer didn't state pay. Jobs like this usually pay around $95k–$165k a year, a typical range taken from 265 mid-level marketing roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "Remote, Remote EMEA"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Europe, Remote ________________________
Hello👋 I am Joaquin , Trading and Analytics Lead at Kayzen, and I am now looking for a Customer Success Manager to join our global team 🙌
In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company.
But wait, you have not heard of Kayzen before?😃
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world’s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.
The Team
The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.
To succeed in this role you need:
In-Depth Mastery of Kayzen DSP for Client Success
Strategic Client Management and Campaign Excellence
Leading in Industry Knowledge and Trends
Client Advocacy and Relationship Building
Sounds interesting, doesn't it?
Responsibilities We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.
Customer Success Management
Form a deep understanding of the client’s business & goals
Provide DSP advisory and strategic consultation from the onboarding phase
Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
Account Strategy and Campaign Management
Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
Requirements
- ·To succeed in this role you need:
- ·In-Depth Mastery of Kayzen DSP for Client Success
- ·Strategic Client Management and Campaign Excellence
- ·Leading in Industry Knowledge and Trends
Benefits
- ·Exceptional career growth and learning opportunity
- ·A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
- ·Direct, day-to-day work experience with the management
- ·A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countries
- ·A flexible work-from-home arrangement
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Kayzen, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6d ago. Last checked 24 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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