Kapitus
Partner Support Associate I
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 12 days ago · Added 4 days ago
First listed 12 days ago and still open.
Salary
$55,000
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Sales
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - US, Remote- US"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information.
Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process.
Candidates with additional questions or concerns regarding any recruiting communications or Kapitus’ recruiting process in general should email recruiting@kapitus.com
The Partner Support Associate is a cross-functional role in the Channel Sales department, acting as the liaison and “voice” between the Channel Sales team and ISO/MRP partners. They will be responsible for providing daily sales/partner support and coverage for the ISO Partner Managers, assisting in the ISO onboarding process to increase originations with high quality partners, and handling ad-hoc communication pertaining to our channel partners.
What You Will Do:
Sales/Partner Support
Provide daily sales/partner support for the ISO Partner Manager teams in sales tasks including but not limited to contract management, bank verification links, document review, underwriting review, pipeline updates and follow ups, Slack management with partners, exception requests, etc.
Provide partner coverage whenever a team member is out of office or on partner visits
Update and maintain partner contact information and records in Salesforce
Work cross-functionally with team members from Legal, Sales, Compliance, Marketing and Operations to maintain the utmost experience for our partners while ensuring compliance is in place
Communicate promptly with partners via phone, email, text, and messaging about the progress of deals
Assist Partner Support Specialists in all sales support tasks
Communicating to Underwriters regarding files as necessary
Assisting with Submissions (Portal) Requests
Respond to/initiate “customer service” type inquiries from partners – i.e. - balance inquiries, funding confirmations, modifications, etc.
Other tasks and duties, as required by management
Onboarding and Partner Management
Assist Partner Support Specialists in all ISO onboarding tasks
Speak with potential partners to vet for candidacy, determine the correct referral program (ISO/MRP), communicate approval or decline status, and assign accounts to ISO managers
Collect required onboarding documents and submit to Onboarding to ensure a timely process is followed
Field inbound calls and transfers from Sales and Customer Support for partner inquiries, respond to voicemails promptly, and oversee the Partner inbox
Oversee all ISO recertification tasks to ensure accounts are accurate and updated
Ensure partners are updated with underwriting policies/guidelines, marketing material, renewal commissions, current bonus structures, etc.
Other tasks and duties, as required by management
Requirements
- ·Goal oriented leader with a proactive approach in developing relationships with merchants and ISO partners
- ·Excellent verbal, written, and interpersonal communication skills
- ·Excellent analytical, presentation, and phone skills
- ·Experience with contract/partnership negotiations is a plus
- ·Proven success in meeting and exceeding sales goals
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Kapitus, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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$55,000 · You'll be taken to the employer's careers page.