Manager, Renewal Sales

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Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process.

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The Manager, Customer Retention Solutions is responsible for staffing and managing the sales renewal team, delivering on individual and team performance goals, providing consistent and timely coaching to staff, while promoting a positive and inclusive environment throughout the department. The Team Lead will work with other business areas and senior management to increase account penetration, revenue growth, and customer satisfaction in a remote/hybrid environment. Candidates must be located in the tri-state area (New York, New Jersey, Connecticut) as in-office presence is required monthly.

What You Will Do:

Monitor, assess, and address the team’s customer approach and outreach through various sales tools, and in accordance with company policies and procedures

Manage reporting system and financial information pipeline in salesforce with management team

Review Dashboards and generate reports within salesforce and deliver findings to team members to align performance and accountability

Act as a player/coach to maintain both individual and team sales unit and volume goals, including offsetting monthly department goals as required

Contact, manage, and follow up with merchants’ requests, concerns, and needs in a timely fashion

Act as escalation contact for team and merchants, as appropriate

Maintain, grow, and build good rapport with key decision makers with client(s)

Review, facilitate, and expedite renewal submissions and contract funding for individual and team sales

Inspire and create a motivating environment through coaching, mentoring, and enablement

Provide opportunities to participate in both formal and informal developmental activities

Collaborate with team to build short- and long-term learning plans

Encourage open, candid exchange of ideas, and respectful challenges to status quo

Work with senior leaders and department head, to set expectations for all team members and hold employees accountable for results

Define objectives, identify, and evaluate trends and options

Promptly address performance issues, working with HR as appropriate

Lead hiring, performance management, compensation, and evaluation of team members

Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs

Other tasks and duties, as required by management

What We’re Looking For: