JetBrains

Support Engineer (TeamCity)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the listing details: Source listing states candidate location: "Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States, United States"

Employer listed it 4 weeks ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

$144k to $216k per year

Location

Listed for United States

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: You'll work American-timezone hours to give our global community timely, effective support.
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States, United States"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you.

About JetBrains

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

About TeamCity

TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem. Because it supports complex server-side setups and SaaS deployments, issues can stem from the product itself or the surrounding infrastructure.

What you’ll do

As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support.

Day to day, you will:

Identify whether an issue stems from the product, infrastructure, or third-party integrations.

Provide workarounds, submit bug reports, or escalate issues directly to development.

Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles.

Share user feedback with internal product teams to shape future tool improvements.

What you’ll bring

A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues.

A clear, direct communication style that explains technical details in ways others can understand.

Comfort working independently across distributed teams and time zones.

Curiosity about how different build systems, VCS providers, and clouds operate together.

An inclination to leave documentation and systems better than you found them.

What you’ll need

Fluency in English, with strong written communication skills.

The ability to work aligned with American time zones.

Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments).

A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL).

Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket).

Requirements

·A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues.
·A clear, direct communication style that explains technical details in ways others can understand.
·Comfort working independently across distributed teams and time zones.
·Curiosity about how different build systems, VCS providers, and clouds operate together.
·An inclination to leave documentation and systems better than you found them.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at JetBrains, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 26d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.