JetBrains

Customer Success Engineer EMEA - w/m/d

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 4 weeks ago · Added 4 weeks ago

Listed for 23 days before it closed.

This job has closed

JetBrains has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Timezone

CET ±2

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Enjoy the freedom to work from home or from the office.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Strong base salary.

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Germany, Czechia, Netherlands.

What the employer says

Source listing states candidate location: "Berlin, Germany; Munich, Germany; Remote, Germany, Czech Republic, Germany, Netherlands"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.

Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.

In this role, you will:

Work closely with JetBrains Account Executives.

Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.

Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.

Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.

Recommend product enhancements based on your customer experiences and the feedback you receive.

Help product teams present and evaluate new product ideas to the customers in your portfolio.

Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.

Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

We will be happy to have you on our team if you have:

Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.

Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.

Hands-on knowledge of AI/LLMs in the field of software development.

A passion for continually improving the customer experience.

Strong verbal and written communication skills in English and the local language of your office.

Exceptional presentation skills for demonstrating JetBrains products to customers.

The ability to quickly identify and address technical and business challenges related to software development tooling.

The ability to convey technical concepts to customers of all technical backgrounds.

Comfort in a fast-paced and dynamic working environment.

Experience working in or with large software development teams.

A collaborative and team-focused mentality, with a willingness to take initiative.

Self-direction and resourcefulness.

Requirements

·Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
·Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
·Hands-on knowledge of AI/LLMs in the field of software development.
·A passion for continually improving the customer experience.
·Strong verbal and written communication skills in English and the local language of your office.

Benefits

·Internal events. Join company-wide celebrations and team gatherings.
·*Some benefits may vary depending on location.
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