Interdependence Public Relations
IT Support Technician
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 12 days ago · Added 5 days ago
First listed 12 days ago and still open.
Salary
Not stated
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $105k–$180k a year, a typical range taken from 186 senior-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
WHO WE ARE
The PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month.
Interdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for, and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result.
Forbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment.
We move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us.
THE ROLE
We are looking for a dedicated, full-time IT Support Technician to own and support the day-to-day IT operations at Interdependence and its affiliated companies. This is a highly visible role where you will serve as the primary IT resource for the organization, providing responsive technical support while helping shape and mature our internal IT function.
Reporting directly to our Chairman and President, this role requires someone who is confident working independently, thrives in an entrepreneurial environment, and enjoys taking ownership without requiring significant oversight. You will be responsible for traditional helpdesk responsibilities while also helping build scalable processes, recommend technologies, improve workflows, and bring structure to an evolving IT environment.
The ideal candidate is equally comfortable resetting passwords and troubleshooting Microsoft 365 issues as they are identifying opportunities to improve systems, implement better processes, and serve as a trusted technical partner to company leadership.
KEY RESPONSIBILITIES
Serve as the primary IT resource for approximately 100-130 employees across Interdependence and its affiliated companies
Own day-to-day helpdesk operations, providing timely and responsive support for approximately 50–100 monthly support requests
Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
Manage employee onboarding and offboarding, including account creation, license assignment, access provisioning, permissions management, device setup, and equipment recovery
Troubleshoot a wide variety of Level 1 and Level 2 technical issues, including Microsoft 365, hardware, software, authentication, connectivity, printers, email, and general break/fix support
Manage Microsoft 365 licensing and user administration while ensuring appropriate access controls and permissions
Provide remote technical support to employees across the organization using remote support tools and best practices
Build and maintain IT documentation, knowledge base articles, standard operating procedures, and internal processes
Partner directly with executive leadership to recommend technologies, tools, and process improvements that increase efficiency and improve the employee experience
Identify opportunities to automate manual processes, streamline workflows, and help build a more scalable IT infrastructure as the company continues to grow
Coordinate with outside vendors and service providers when additional technical expertise or support is required
Deliver exceptional customer service while balancing multiple priorities in a fast-paced, highly collaborative environment
Troubleshoot wired and wireless network connectivity issues, including VPN, DNS, DHCP, TCP/IP, and WiFi
Configure, deploy, and support network devices such as routers, switches, access points, and firewalls
Requirements
- ·5–8+ years of experience in IT support, helpdesk operations, desktop support, or a similar technical support role
- ·Strong hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, and Intune
- ·Experience working in a smaller to mid sized company while wearing multiple hats
- ·Experience managing user accounts, permissions, maintaining licensing, along with onboarding/offboarding
- ·Strong troubleshooting skills across common hardware, software, authentication, networking, and Microsoft 365-related issues
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Interdependence Public Relations, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k to $180k per year · You'll be taken to the employer's careers page.