Retention Sales Development Representative II

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

The Sales Development Representative (SDR) will play a vital role in managing and growing the Scaled Cohort at Instacart. This position is responsible for increasing the active advertiser rate and driving incremental revenue growth by developing full-funnel media plans based on client objectives, including budget, bid, and campaign optimization recommendations. As an SDR, you will be the main point of contact for brands within your assigned book of business, owning all aspects of the advertising relationship.

About the Team

The Retention Sales Development Representative (rSDR) team exists to build relationships with Emerging-Scaled advertisers post activation. Through these relationships, rSDRs help Emerging-Scaled advertisers to optimize campaigns, prevent churn, prioritize growth and deliver on long term revenue.

About the Job

Developing and maintaining strong relationships with advertisers, managing full end‑to‑end sales cycle, and client relationship post launch

Conducting a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment.

Creating sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers.

Meeting and exceeding key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage.

Utilizing SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing.

Ensuring accurate contact mapping within the book of business and tracking contact movement updates.

Engaging active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses.

Identifying opportunities to standardize materials and processes to provide high-quality support at scale.

Delivering an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution.

About You

Minimum Qualifications

1+ years of experience in a sales or business development role, preferably in the advertising and/or CPG industry.

Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships.