3PL Operations Manager

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.

The 3PL Manager is responsible for the day-to-day oversight and performance management of iFIT's North American third-party logistics partners. This role ensures product flows accurately and efficiently from inbound containers through final shipment, acting as the primary point of contact between iFIT's internal operations and external 3PL providers. The 3PL Manager owns vendor accountability, order integrity, invoice accuracy, and continuous improvement across the logistics network.

KEY RESPONSIBILITIES

3PL Vendor Management

Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.

Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.

Order Management and Fulfillment Oversight

Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.

Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.

Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.

SLA and KPI Performance Tracking

Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.

Hold 3PL partners accountable to agreed service levels; identify and escalate underperformance.

Cross-Functional Collaboration

Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.

Communicate regularly with internal stakeholders on inventory status and fulfillment updates.

Invoice Review and Accuracy

Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.

Identify billing discrepancies and drive resolution with 3PL billing teams.

Process Improvement and Standardization

Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.

REQUIRED QUALIFICATIONS

3+ years of experience in logistics, fulfillment, or supply chain operations

Direct experience managing or working alongside 3PL providers