Technical Account Manager, Enterprise (East)

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers

You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations

From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices

Provide customers with clear proactive technical guidance and expertise across all our products

Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations

Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined

Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy

Excellent project management and communication skills

Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)

Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen

Ability to collaborate cross functionally with different teams and types of people

Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Compensation Details