Gusto

Tax Resolution Advocate

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid

Employer listed it 8 days ago · Added 6 days ago

Listed for 4 days before it closed.

This job has closed

Gusto has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Hybrid · Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
Contract: All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Experience asked for: Not mentioned in the advert
Pay: All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid, Denver, CO - Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid, Denver, CO - Hybrid"
Listing mentions "Hybrid" and 2-3 days per week in the office

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“2-4 years of payroll experience, notice resolution experience is a plus.”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future.

This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

About the Team

The Tax Resolution team is within the Payroll, Tax & Compliance Services (PTCS) organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

Provide exceptional service to our customers.

Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers.

Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members.

Provide clear and concise case documentation.

Collaborate with our Compliance, Engagement, and Tax Operations teams.

Communicate with government agencies to represent Gusto and advocate for our customers under supervision.

Manage your time effectively to meet set goals.

Actively use current AI tools in workplace applications

Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues.

Participate in team meetings and provide support to fellow TaxRes Advocates.

Here’s what we're looking for:

2-4 years of payroll experience, notice resolution experience is a plus.

Ability to work collaboratively with cross-functional teams.

AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality.

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

No benefits package published with this listing. Ask about it at first interview.

Applying

This listing has closed, so there is no application link. The details above are kept for reference only.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

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