Senior Partner Development Manager | United States| Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

We're looking for a Sr Partner Development Manager to own the success of our OEM and Technology partners, including our new plugin marketplace. This role combines program management, data-driven decision making, strategic thinking, and relationship management to scale our product partnerships portfolio.

This role reports to the Senior Director, Corporate Business Development.

What You’ll Be Doing:

Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified.

Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach

Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met.

Create and define the processes to ensure operational success of agreements with royalty or revenue share components.

Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers.

Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics.

Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program.

Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams.

Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams

Create, implement, and run programs to scale our partner ecosystem

What Makes You a Great Fit:

5+ years of experience managing a portfolio of customers / partners, developing and driving strategies to maximize retention

Must be comfortable operating at scale and supporting partners through a 1:many engagement style.

Experience building agentic systems focused on automating processes and scale

Experience helping partners and customers navigate marketplaces and associated transactions

You enjoy working cross functionally and building / optimizing operational processes

Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions

Detail oriented with exceptional organizational skills and ability to multitask to manage multiple processes, programs, procedures.