Senior Solutions Architect | UK | Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center.

As a Solutions Architect, you’ll be a trusted technical partner —not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base.

You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between "pets and cattle" and why that matters for scalable observability.

You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.

Success in this role means being a strategic thinker and a command-line problem solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement.

Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact.

What You'll Be Doing:

Effective in working with customers, including business executives, project managers, and IT development staff.

Effective in understanding business needs and distilling the information into business and technical requirements.

Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.

Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.

Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.

Be a strong advocate for adherence to standards and best practices.

Stay current on Grafana Labs, observability, and related technologies.

You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.

If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.

What Makes You a Great Fit:

Located in the UK

5+ years of experience working on deployment teams, using project management techniques.

Direct experience with o11y.