Senior Manager, Public Sector Renewals

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As the Senior Manager, PubSec Renewal Team, you'll build a predictable, customer-centered renewal business across complex Federal, State and Local, and Education accounts. You'll lead through Renewal Managers, develop leaders and individual contributors, and strengthen the forecasting and operating discipline that helps public sector customers continue to realize value from GitLab.

You'll move between strategy and execution: discussing a multi-million-dollar business with executives, coaching managers through customer and performance situations, inspecting forecast details, and creating clarity for the team. You'll partner with Sales, Customer Success, Solutions Architecture, Finance, Legal, Deal Desk, Product, Operations, and channel partners to drive durable renewals.

What You’ll Do

Lead, coach, and develop Renewal Managers, building a high-accountability, high-trust culture.

Own the PubSec renewal operating rhythm and improve forecast accuracy across retention, contraction, churn, expansion, timing, and confidence.

Run a consistent weekly forecast process from individual contributor updates through PubSec leadership and executive forecast reviews.

Maintain a forward-looking view of material renewal risks, ensuring each has a business reason, mitigation plan, directly responsible individual, timeline, and escalation path.

Lead Public Sector risk reviews and cross-functional action plans, distinguishing churn and contraction from migration, consolidation, timing, procurement, data-quality, and customer-coverage issues.

Improve renewal playbooks, data quality, reporting, systems, automation, and process adoption with Renewals Operations and adjacent operations teams.

Own workforce planning, coverage, territory, role-progression, and leadership plans for the PubSec Renewal Manager team.

Clarify decision rights and handoffs across the customer lifecycle while keeping Renewal Managers accountable for the commercial renewal motion.

What You’ll Bring

Experience leading in renewals, customer success, account management, sales, or a related business-to-business software function.

Experience leading renewal managers with a track record of developing talent and improving team performance.

Success driving predictable retention, renewal, expansion, and forecast outcomes across a complex customer portfolio.

Understanding of subscription economics, churn/contraction, mitigation strategies, renewal strategy, commercial negotiation, customer risk, executive engagement, and multi-stakeholder procurement cycles.

Ability to build operating models, playbooks, and processes that scale beyond individual effort.

Use Salesforce, customer-health systems, dashboards, forecasts, and business metrics to make decisions.

Communicate complex topics clearly to executives and cross-functional teams.

Experience supporting US Public Sector customers, including Federal, State and Local, and Education markets, is required. Familiarity with government procurement, funding cycles, contracting vehicles, compliance requirements, channel and reseller motions, and complex licensing or renewal structures is also preferred.