Strategic Accounts Director, Large Group

What you’ll be part of

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are seeking an exceptional Strategic Accounts Director to join our Strategic Accounts team. This role will report to VP, Strategic Accounts . This role is critical for retaining and upselling some of Garner’s largest employer clients (1,000 - 5,000), ensuring they have an excellent experience and achieve expected results. The Director becomes a trusted strategic partner on plan design, bending cost trends, and driving plan performance, ultimately driving improved Net Revenue Retention and other KPIs for their book of business.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 25% of the time is expected.

What you will do:

Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)

Collaborate with account managers to ensure important clients have an excellent experience

Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance

Establish and manage some of the most important strategic broker and client relationships

Monitor overall client health and execute strategic plans to proactively address key account risks

Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members

Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

The ideal candidate has:

7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space

Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance

Proven results of achieving retention and upsell targets year over year

A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside

Excellent communication and presentation skills

Problem solver in ambiguous situations

A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.