Fresh Prints
Customer Support Agent
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it yesterday · Added yesterday
First listed yesterday.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines (Remote), The Philippines"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Client (Parsel)
Parsel is a logistics and operations platform designed to simplify and optimize supply chain processes. By leveraging advanced technology and customer-centric solutions, Parsel streamlines order management, enhances customer service, and ensures efficient delivery operations. Their commitment to operational excellence drives innovation in the logistics sector, providing clients with seamless and reliable services.
About the Role
As a Level 1 Customer Support Agent at Parsel, you'll serve as the frontline executor of customer communication and predefined exception workflows. Your primary mission is to prevent escalations by resolving delivery issues correctly, quickly, and consistently at first contact. This role is central to Parsel's No Package Left Behind (NPLB) initiative — our commitment to achieving 99.5% delivery reliability.
This role executes policy — it does not define it.
Key Responsibilities
Handle inbound end-customer delivery tickets with professionalism and urgency
Execute predefined exception workflows including ghost shipments, stalled/in-transit delays, delivered not received, and more
Communicate shipment status, next steps, and expectations clearly and consistently to customers
Escalate issues as required / needed
Log outcomes accurately to support tracking visibility and reporting
Performance Metrics
First Response Time (FRT): < 5 minutes during business hours
SLA Adherence: > 95%
CSAT: > 4.5 / 5
Qualifications
2+ years of customer support experience, preferably in logistics, e-commerce, or SaaS
Strong written communication skills with ability to convey complex information clearly
Comfort working with ticketing systems and following structured workflows
Attention to detail and commitment to accurate documentation
Ability to remain calm and solution-oriented under pressure
Empathy for customers experiencing delivery issues
Shift & Schedule
Working hours: 10:00 AM – 7:00 PM PST (includes a one-hour lunch break)
Requirements
- ·2+ years of customer support experience, preferably in logistics, e-commerce, or SaaS
- ·Strong written communication skills with ability to convey complex information clearly
- ·Comfort working with ticketing systems and following structured workflows
- ·Attention to detail and commitment to accurate documentation
- ·Ability to remain calm and solution-oriented under pressure
Benefits
- ·Competitive salary based on experience.
- ·Opportunities for professional growth and career advancement.
- ·Collaborative and dynamic work environment.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Fresh Prints, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.