Fresh Prints
Customer Support Associate
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it yesterday · Added 5 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines (Remote), The Philippines"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Customer Support Associate – SeatGeek
Location: Remote – Philippines Expected Start date: October 19, 2026 Working hours: 8AM - 5PM EST Working days: 5 working days in a week with 2 days off in a row Compensation: $700 per month
About SeatGeek
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry.
As a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most.
You’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment.
What you’ll do
Support SeatGeek customers through phone, email, and live chat
Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes
Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations
Take ownership of customer issues and work toward accurate, timely, and practical resolutions
Document customer interactions and resolutions accurately
Identify situations that require additional support and escalate them through the appropriate channels
Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence
Participate in regular coaching, quality reviews, training, and team meetings
Follow all customer-data, account-security, confidentiality, and information-security requirements
Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience
Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience
What you have
At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
Strong spoken and written English
Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred
A customer-first mindset and the ability to remain calm and helpful during difficult conversations
Requirements
- ·At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
- ·Strong spoken and written English
- ·Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred
- ·A customer-first mindset and the ability to remain calm and helpful during difficult conversations
- ·Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated
Benefits
- ·Monthly compensation: $700 per month
- ·Full-time, remote working arrangement
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Fresh Prints, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.